Skip to main content
Monthly Archives

Feb 2020

Success in Communicating

Soft Skills Training is Beneficial

By Communication Skills Training, Presentation Skills Training, Soft Skills Training, Voice Development, Voice Training
Training in soft skills such as communication, self-motivation, creativity, problem solving and critical thinking is now getting the credit it deserves in the corporate world, as these are often overlooked in tough economic times. Caring for the employees’ well-being and work/life balance through soft skills training results in confident and satisfied employees that will sustain organisations. 

Research shows that soft skills account for 90% of what makes people progress up the success ladder. Caroline Lawless, Digital Marking Manager at LearnUpon. 

As a communication skills training company, VoiceWork’s courses contribute to this by:
– Ensuring a good customer experience by speaking with clarity and authenticity.
– Developing confidence so that your message is heard. 
– Overcoming the fear of public speaking and presenting.

Join us in 2020 for our courses, which are conducted individually, or in groups, privately or in house. Look out for details on our new Voice Coaching for Entrepreneurs Masterclass.
Marianthi Dickie: 082 658 5542

VoiceWorks – Consultants for Voice and Presentation Skills

Speaker giving a talk on corporate Business Conference. Audience at the conference hall. Business and Entrepreneurship event.

Four Presentation Skills – Tips to command the room

By Communication Skills Training, Presentation Skills Training, Soft Skills Training, Voice Development, Voice Training

In today’s technology driven, fast-paced world we are inundated with so many different messages from so many different sources, it’s difficult to hold someone’s attention for very long. People are impatient and demand instant gratification, so get to the point and don’t take too long. Here is how not to lose your listeners.

1. Understand your audience

Know who your audience is and understand what they want to gain from your presentation. Keep it focused on the key points that you want to deliver in your talk. Don’t tell them information that they already know.

2. Less is more

Don’t overcomplicate your message or get wrapped up in the detail. Don’t be afraid to cut information out of your presentation that does not add any value. People can only keep three or four pieces of information in their short term memory easily, so consolidate your message into three distinct blocks of information.

Winston Churchill humorously said: “A good speech should be like a woman’s skirt: long enough to cover the subject and short enough to create interest.”

3. Reduce the fear by visualizing the end result

Author Rhonda Byrne quotes “You can easily understand that the more prepared you are before a test, exam or speech, the less fear you will have. When you prepare your mind for something you’re about to undertake by visualizing the outcome, you will reduce the fear you feel. You might also discover that when you begin to do the fearful thing, the fear disappears at once. I have often found this to be true in my life, the fear of doing something is much worse than the reality of doing it.”

4. Smile…even if you must fake it

Susan Cain is a former lawyer who wrote Quiet: The Power of Introverts in a World That Can’t Stop Talking said “There are psychological tricks you can employ to feel calm during intimidating situations, such as speaking in public or chairing a meeting. For example, pay attention to how your face and body arrange themselves when you’re feeling confident, and adopt those positions when the time comes to fake it. Studies also show that taking simple physical steps – like smiling – makes us feel stronger and happier, while frowning makes us feel worse.”

KEEP IT SHORT. KEEP IT SIMPLE. REDUCE THE FEAR AND SMILE.

Multi-ethnic Customer Service Agents with headset on in a Call Centre

You had me at hello! Brand your company image with effective sounding call centre agents

By Communication Skills Training, Call Centre Communication Skills, Presentation Skills Training, Soft Skills Training, Voice Development, Voice Training

Call centres are at the heart of modern business practice and customer care is increasingly provided telephonically. In a call centre, your most powerful tool is your voice! A welcoming, warm and confident sounding voice translates into good service much more than one that is flat, shy and distant. By investing and making the time to focus on voice, you’ll be spending quality time that will improve the quality of your entire organization.

“It takes 15 seconds to make an impact – from the way we look and the way we sound. On the telephone you only have your voice with which to make an impact, so using your voice skillfully is vital. This is invaluable in the highly specialized and pressurized environment of Call Centres.” So says Marianthi Dickie, owner of VoiceWorks.

The image and professionalism of the company is projected by the way the agents present themselves vocally, and their overall credibility is enhanced by training them to sound clear, friendly and empathetic, as well as display excellent listening skills. Service excellence is ensured when call centre agents learn to deal with complaints and challenging callers in a succinct, bold manner through effective voice control and good language skills.

Here in South Africa, call centres are being operated locally for companies in countries such as England, Australia, USA, Germany and Netherlands. However 80% of our call centre workforce operates in their second language. VoiceWorks can also assist call centre agents with English language confidence and accent neutralization so that they can communicate more globally.

THE VOICE CAN MOTIVATE OR BORE, CLINCH OR LOSE A DEAL. CAN YOU AFFORD NOT TO TRAIN YOUR STAFF TO SOUND THE PART?

Our Call Centre Communication Skills Course can be tailored to suit your organizations needs and can be conducted in small groups or individually and are run nationally. Current skills are assessed and a custom designed training programme is created to improve the relevant skills required to be an effective and respected call centre agent.

A lady answering the phone with confidence after attending a VoiceWorks course

It Takes 15 Seconds to Make an Impact

By Call Centre Communication Skills, Communication Skills Training, Presentation Skills Training, Soft Skills Training, Voice Development, Voice Training

Research shows us that people judge us by the way we look but more importantly by the way we sound. We spend time, money and effort on the way we look, and so we should, in order to reflect the correct corporate, business or personal image. Few people spend the same effort on how they sound.

Yet far more indicate of our character and personality, social standing and intelligence is how we sound.

We are ‘placed’ by our listeners and sometimes we do this to others.

The voice is important – it brands us so we need to be in control of how we sound.

The minute we speak, our tone, pitch, clarity and variety sends out signals about the kind of person we are, even indicating our moods at that particular time.

Projecting the right sound can make a big difference to the way we are perceived and treated so make sure that your 15 seconds to impact is well spent when you open your mouth to speak.

– Marianthi Dickie, Founder and CEO of VoiceWorks